cancellation policy


We will ask you for a non-refundable deposit to secure Machu Picchu Tickets, Train tickets, Guides, Transports and more. This deposit is 100% non-refundable. We strongly suggest you purchase trip insurance that will cover you in the case of a missed trip. 


Your balance is due upon arrival in cash. Once your trip is paid for the balance is non-refundable. We will work with you to re-organize your trip as much as possible to accommodate whatever inconvenience has befallen you. We can not be responsible for making changes to Machu Picchu tickets or Train tickets with less than 24 hours. We are happy to write a letter to your trip insurance explaining the circumstances of your trip if you have in fact lost or missed any of your trip. 


In Peru it is very common for the people to strike. This will shut down ALL transport. Trains to Machu Picchu, busses to train stations, taxis and private cars will all be shut down. You may miss a flight, you may miss a tour, you may miss your once in a life time trip to Machu Picchu. We can not and will not be responsible for strikes by the people and how it affects your tour. 

Flights are often delayed or canceled. We can not be responsible for your loss due to missed, delayed or canceled flights. 

Natural disasters are common in Peru where landslides, mudslides, washed away roads, floods and torrential downpours are common place. We can not be responsible for your loss of tours/activities due to natural disasters. 

It rains in Peru, we can not be responsible or a tour that has been rained on. The dry season is May-Oct. 

PLEASE PURCHASE TRIP or TRAVEL INSURANCE. We recommend you buy comprehensive insurance with trip interruption, personal liability, and coverage for sports or whatever activity you will participate in.